FAQs
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What is ONE Counseling & Associates?
At ONE Counseling & Associates, we’re your one-stop shop for comprehensive recovery support—offering assessments, therapy, wellness groups, and aftercare services all in one place.
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When Do You Offer Services?
We understand that healing doesn’t follow a 9–5 schedule. That’s why ONE Counseling & Associates offers flexible appointments—including weekends—to ensure you have access to the support you need, when you need it.
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What to Expect During Your Consultation Appointment
Your consultation is a relaxed, no-pressure opportunity to get to know us and ask any questions you may have. During this 15–30 minute phone conversation, we’ll talk about your reasons for seeking counseling, what you’re hoping to gain, and whether our services are the right fit for your needs.
You’ll learn more about our approach to therapy, the types of services we offer, and what the next steps would look like. This is also a chance for you to share any concerns, preferences, or goals you may have.
Our goal is to make you feel heard, supported, and confident about moving forward—whether that’s with us or with another resource that better suits your needs.
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Do You Accept Insurance?
No, we provide a private-pay basis.
Private-pay care can provide flexibility for individuals who prefer to arrange services directly rather than relying on insurance for their behavioral health care.
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Cancellation Policy
We understand that life happens and schedules can change. If you need to cancel or reschedule your appointment, we kindly ask for at least 24 hours’ notice. This allows us to offer the appointment slot to someone else who may be waiting for services.
No-call, no-show appointments will be charged the full session fee. If more than one no-call, no-show occurs, unfortunately, we will no longer be able to provide services moving forward.
Your time is important to us, and we appreciate your understanding as we strive to provide consistent and quality care to all of our clients.
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What Does a CADC Do?
A Certified Alcohol and Drug Counselor (CADC) is a licensed professional trained specifically in helping individuals overcome substance use and addiction. CADCs are certified through rigorous education, clinical training, and ongoing supervision to provide expert support for those dealing with alcohol, drug, or behavioral addictions. They use evidence-based counseling methods, conduct assessments, and offer individualized treatment plans to support lasting recovery.
At ONE Counseling & Associates, our CADC professionals bring not only clinical expertise but also deep empathy and a commitment to personalized care.
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Is this a luxury rehab program?
No. ONE Counseling & Associates provides outpatient behavioral health services. This program is designed to provide a higher level of individualized attention and convenience within an outpatient setting.
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Can I receive substance use counseling through the program?
Yes. Substance use counseling is one of the services available through ONE Counseling & Associates.
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Can I receive a substance use evaluation?
Yes. ONE Counseling & Associates provides court-ordered, DUI, and personal substance use evaluations.
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Is mental health therapy available?
Yes. Mental health therapy is available through ONE Counseling & Associates and is provided by Susan Chappell.
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Do you offer telehealth?
Telehealth may be available for eligible Nevada clients depending on the service and applicable requirements.
Frequently Asked Questions: Executive and Professionals Program
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Our Executive & Professional Program may be appropriate for professionals and individuals with demanding careers, including:
Physicians and healthcare professionals
Attorneys and legal professionals
Business owners
Corporate executives
Entrepreneurs
Financial professionals
Engineers
Educators and administrators
Public safety professionals
Professionals with licensing responsibilities
High-responsibility managers and leaders
Individuals with demanding professional schedules
You do not have to wait until a problem begins affecting your career to seek support.
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Professionals often have different considerations when seeking behavioral health services.
Convenience
Appointments can be coordinated around demanding professional and personal schedules when availability allows.
Individualized Attention
Care is focused on your specific circumstances, concerns, and goals.
Professional Setting
Services are provided in a professional Reno office rather than a large residential treatment environment.
Privacy
We understand that discretion and confidentiality are important considerations for many professionals.
Comprehensive Services
ONE Counseling & Associates provides both substance use and mental health services, allowing clients to access multiple behavioral health services through one practice when appropriate.
Rapid Access
New clients can typically be seen within 48 hours, subject to availability.
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You don't have to wait for a crisis.
You may want to consider professional support if:
Alcohol or drug use is becoming difficult to control
Work stress is affecting your personal life
You are experiencing persistent anxiety or low mood
Your relationships are suffering
You are having difficulty managing stress
You are experiencing burnout
Your substance use is beginning to affect your professional life
You have received a DUI or other substance-related legal consequence
You are concerned about maintaining your professional responsibilities
You simply recognize that something needs to change
Seeking professional support is a proactive step toward addressing concerns before they become more disruptive.
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It is a private-pay behavioral health service designed for professionals and individuals with demanding careers who want individualized care, professional surroundings, and scheduling that can accommodate their responsibilities when availability permits.
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The program is designed for professionals and individuals with demanding schedules, including physicians, attorneys, executives, business owners, entrepreneurs, and other professionals.
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The Executive & Professional Program is offered as a private-pay service. Contact our office for current pricing and availability.
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Yes. Substance use counseling is one of the services available through ONE Counseling & Associates.
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We understand that professionals often have demanding schedules. Appointment availability varies, but we make reasonable efforts to accommodate professional and personal scheduling needs.
Your Questions, Answered: Substance Use Counseling and Assessments
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You may benefit from talking with a substance-use counselor if:
You are questioning how much you drink or use
Family members or friends have expressed concern
Substance use is affecting your relationships
Your substance use is affecting your job or career
You have experienced legal consequences related to substance use
You have attempted to stop using but returned to use
You regularly use substances to cope with stress
You are concerned about becoming dependent on a substance
You are currently in recovery and want additional support
You simply feel that your relationship with alcohol or drugs needs to change
You do not need to wait for things to become worse before reaching out.
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Substance use counseling is a professional service designed to help individuals understand and address problems related to alcohol or drug use. Counseling may focus on behavior patterns, triggers, coping skills, recovery, relationships, and strategies for maintaining positive changes.
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No. People seek counseling at different stages. Some clients are considering whether they want to stop using, while others are actively working toward recovery. Your counselor can help you identify appropriate goals based on your circumstances.
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Yes. ONE Counseling & Associates provides substance-use evaluation services for individuals who may have DUI, court, probation, employment, or other requirements. Contact our office to discuss your specific situation and determine which service is appropriate.
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ONE Counseling & Associates offers private-pay services.
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Telehealth may be available for eligible clients located in Nevada, depending on the service and applicable requirements.
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ONE Counseling & Associates strives to see new clients within 48 hours, subject to appointment availability.
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Counseling is generally confidential, subject to applicable federal and state laws and specific exceptions. Your counselor can explain confidentiality and its limits during the intake process.
Frequently Asked Questions: DUI Evaluations
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Yes. ONE Counseling & Associates provides substance-use evaluation services for individuals who may have DUI, court, probation, employment, or other requirements. Contact our office to discuss your specific situation and determine which service is appropriate.
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A DUI evaluation, also known as an alcohol and drug assessment, is a clinical review designed to determine whether substance use treatment, education, or additional services may be beneficial. Evaluations typically include:
A review of current and past alcohol or drug use
Personal and family history
Mental health screening
Review of legal or court-related concerns
Clinical recommendations for treatment or education when appropriate
Our evaluations are conducted by experienced behavioral health professionals using evidence-based assessment practices.
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You may need a DUI evaluation if you are:
Facing a DUI charge
Meeting court-ordered requirements
Seeking reinstatement-related documentation
Referred by an attorney
Referred by an employer, professional licensing board, or monitoring program
Looking for treatment recommendations following a DUI-related incident
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To ensure a streamlined evaluation process, DUI assessments are offered as self-pay services and are not covered or billed through insurance.
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DUI Evaluation Fee: $150
We provide professional DUI evaluations for a flat fee of $150. These assessments are self-pay services and are not billed through insurance. Contact our office to schedule your appointment. -
Most DUI evaluations are completed in approximately 60 to 90 minutes. The length of the assessment may vary based on your individual circumstances and assessment requirements.
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Yes. With your written authorization, we can provide your completed evaluation to attorneys, courts, employers, treatment providers, licensing boards, or other approved parties as needed. Our team is committed to maintaining your confidentiality and will only release information with your consent or as otherwise required by law.
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In most cases, completed DUI evaluations can be sent within 24 to 48 hours after your appointment. If additional information is needed, processing times may vary. With your written authorization, we can send your evaluation directly to the appropriate court, attorney, employer, or other authorized party.
Frequently Asked Questions: Substance Use Counseling
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You may benefit from talking with a substance-use counselor if:
You are questioning how much you drink or use
Family members or friends have expressed concern
Substance use is affecting your relationships
Your substance use is affecting your job or career
You have experienced legal consequences related to substance use
You have attempted to stop using but returned to use
You regularly use substances to cope with stress
You are concerned about becoming dependent on a substance
You are currently in recovery and want additional support
You simply feel that your relationship with alcohol or drugs needs to change
You do not need to wait for things to become worse before reaching out.
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Substance use counseling is a professional service designed to help individuals understand and address problems related to alcohol or drug use. Counseling may focus on behavior patterns, triggers, coping skills, recovery, relationships, and strategies for maintaining positive changes.
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No. People seek counseling at different stages. Some clients are considering whether they want to stop using, while others are actively working toward recovery. Your counselor can help you identify appropriate goals based on your circumstances.
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Yes. ONE Counseling & Associates provides substance-use evaluation services for individuals who may have DUI, court, probation, employment, or other requirements. Contact our office to discuss your specific situation and determine which service is appropriate.
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No. We offer private pay pricing based on your needs. After an initial conversation, we’ll provide a transparent quote with no hidden costs.
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Telehealth may be available for eligible clients located in Nevada, depending on the service and applicable requirements.
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ONE Counseling & Associates strives to see new clients within 48 hours, subject to appointment availability.
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Counseling is generally confidential, subject to applicable federal and state laws and specific exceptions. Your counselor can explain confidentiality and its limits during the intake process.